T-Mobile today released the “Fixed Wireless Status” Using its own data and research from a number of independent third parties, Uncarrier claims to lead 5G home internet rollout by a wide margin over Verizon, delivers the highest customer satisfaction of any broadband provider, explains why customers switch, and more.
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T-Mobile today released a 10-page report on fixed 5G wireless access on its website. .
The Big Growth of 5G Home Internet
T-Mobile says Verizon and itself have made the vast majority of new subscribers compared to legacy cable companies in 2022.
“Most network additions in the broadband industry over the past year have come from fixed wireless, with T-Mobile leading the way. In the third quarter alone, fixed wireless added 920,000 new subscribers and leading cable companies reached approximately 40,000 subscribers.”
And, according to data from OpenVault and Leichman Research, T-Mobile has roughly doubled the number of subscribers. many new 5G home internet users compared to Verizon, accounting for 51.8% of total broadband added.
Customer Satisfaction
T-Mobile and the Local Self-Sufficiency Institute identified the top five reasons customers are moving to 5G home internet:
- lower price
- New home internet option available
- Higher speed
- To link your home internet to your wireless plan
< li>No annual contract obligations
And according to PCMag research, T-Mobile leads the market in customer satisfaction among all types of ISPs—look at these traditional ISPs’ points 😆
T-Mobile still has room for improvement at 47—companies often aim for NPS in the 70+ range—but you can't complain that you're in the lead.
Note. This NPS is a scale from -100 to 100, where anything above 0 indicates that more customers will recommend the service.
T-Mobile's 5G Home Internet Speed
Ookla's Q3 study showed that T-Mobile's 5G Home Internet offers an average of 145 Mbps for downloads. (median 100 Mbps) with a peak speed of 1 Gbps.
Availability
We are monitoring the deployment of T-Mobile's 5G home internet. . While Uncarrier seemed to have expanded to over 50 million US homes, it is a bit more conservative in its estimates today in its report, claiming coverage of over 40 million homes.
You can check if it's available in here.
T-Mobile 5G Home Features
As a reminder, here are the details of T-Mobile’s 5G Home Internet plan:
- Free 15-day trial of 5G Home Internet
- Up to $500 credit for broadband cancellation
- $50 per month – lifetime block Home & Business plan)
- $30/month for existing Magenta Max plan customers
We also’ve got a detailed comparison between T-Mobile and Verizon offerings:
- 5G home internet comparison: how T-Mobile and Verizon fit together with price, speed, incentives
