Apple@Work: How SAP Was Ready for macOS Ventura on Day One

Apple at Work bought for you by Jamf:  Get complete management and security solutions for your organization that are secure for the enterprise, simple for consumers, and protect personal privacy with Jamf. Plus, you'll get same-day support for the latest Apple OS updates. Today, more than 62,000 organizations trust Jamf to manage and protect over 27 million devices.

Apple recently released macOS Ventura for all eligible Macs. Typically, home users rush to upgrade to the latest version to enjoy the latest features of the new operating system. That's understandable too – Apple has a long beta cycle for new versions of macOS with developer and public betas. At the moment, the new operating system is stable. The problem is that not every other developer or manufacturer of accessories is ready for this. So it's quite common for enterprise customers to use the major update deferral feature to give themselves 90 days before it becomes available. One organization has announced a release date for macOS Ventura that they are ready to go. SAP IT staff didn't block macOS Ventura, so I spoke to SAP's Harald Monyhart about their process.

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< strong>About Apple @ Work: Bradley Chambers managed the corporate IT network from 2009 to 2021. Through his experience deploying and managing firewalls, switches, MDM, enterprise-grade Wi-Fi, hundreds of Macs and hundreds of iPads, Bradley will talk about how Apple IT managers deploy Apple devices, create networks to support them , educate users, stories from the IT management trenches, and ways Apple can improve its products for IT departments.

Why is it important to be ready on day one for SAP and macOS Ventura?

In an enterprise context, security is critical. The best and easiest way to secure your Mac is to fix all the latest security vulnerabilities with the latest minor and major macOS updates SAP Mac users obviously want to benefit from Apple's latest performance announcements So Mac users are of course very interested is to get your hands on the Stage Manager or Continuity Camera. As we provide apps and tools for our customers on macOS, we also want to ensure they are supported as early as possible. And zero-day internal support is a key component to achieving this.

Did you encounter any major errors during the summer/autumn certification process?

The new way that macOS handles login item notifications was a problem because MDM's ability to manage them was in development at the seeding stage. Core elements of our zero-day support strategy are AppleCare for enterprises and AppleSeed for IT.

With AppleSeed for IT, we can make sure we have a centralized view of the issues that people on teams report. With AppleCare for Enterprise, we've been able to make sure that the important ones that are in the spotlight get the attention they deserve at Apple. A big thank you to our dedicated Technical Account Manager and Systems Engineers, and to all AppleCare corporate professionals.

When did you start testing at SAP?

Immediately after the WWDC keynote. The SAP IT team is aware of the benefits of feedback early in the seeding cycle. Some people on my team have been running betas on their mainstream devices since the WWDC keynote to provide much-needed feedback. If I can thank you, Laura Rösler coordinated all the preparedness efforts in my team across SAP and Apple. That this is a success is largely due to her.

Apple at Work purchased by Jamf: < /strong>Get for your organization, end-to-end management and security solutions that are secure for the enterprise, simple for the consumer, and protect personal privacy with Jamf. Plus, you'll get same-day support for the latest Apple OS updates. Today, over 62,000 organizations trust Jamf to manage and secure over 27 million devices.

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