Apple launches self-service program in Europe

Posted by Tim Hardwick

Apple today announced the launch of its self-repair program in Europe, the first time it has expanded outside of the US.

Customers in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the UK can now purchase genuine Apple and View repair guides at the Apple Repair Store. Apple says customers who wish to do their own repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 lines, as well as Mac laptops with Apple silicon.

To perform a repair, customers first need to view their product's repair manual and specific repair on the Apple Support website. After that, they can order the necessary parts and tools in the self-service store and start repairing. All tools and parts offered in the store undergo “extensive testing to ensure the highest quality, safety, and reliability,” says Apple.

While customers must order parts required for repairs, Apple will provide a $49 kit USA, which includes all the necessary tools needed to carry out repairs for customers. The rental kit will be available to customers for one week, after which it will need to be sent back to Apple and delivered free of charge. This rental option provides flexibility for customers who may not want to fully own and buy tools for just one repair.

The program is part of Apple's efforts to “further increase access to repairs” according to the company. . However, Apple warns that the “vast majority” of customers should still go to professional repair providers like the Apple Store to get their devices safely and reliably repaired. Over the past three years, Apple has expanded its repair network to include over 3,000 independent repair providers and over 5,000 authorized service providers worldwide.

Tags: Europe, DIY repair guide[ 5 comments ]

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