By Joe Rossignol
Apple is investigating an issue that causes display brightness to momentarily flicker or “pulse” on some Apple Watch models when Always On is turned on, according to an internal service note shared today with Apple Authorized Service Providers.
The memo does not indicate which Apple Watch models are affected, but the issue appears to be most common on Apple Watch Series 9 models and the Apple Watch Ultra 2, released last month. There have been customer complaints about this issue on the MacRumors forums, Reddit, and the Apple Support Community website. The problem appears to be present in all versions of watchOS 10, including the latest watchOS 10.0.2.
Apple says service providers should not repair damaged watches and instead advise customers to keep Apple Watch software up to date condition. date, suggesting that Apple will eventually include a fix in the watchOS update. It's unclear whether Apple has addressed this issue in watchOS 10.1, which is expected to be released to the public next week.
As a workaround, Apple says customers can turn off Always On mode in the Settings app. in the “Settings” section. Display and Brightness → Always On.
Apple is also investigating an issue where complications such as activity rings on the watch face may “temporarily turn pink,” according to the note. This is another issue that some customers have reported online in recent weeks.
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