Are you experiencing issues with one or both of your AirPods Pro 1st Gen? They may be eligible for Apple's Free Maintenance Program. Learn how to check eligibility for a replacement AirPods Pro.
Updated Nov 17, 22 : This maintenance program is still ongoing as it covers affected AirPods Pro up to 3 years after original retail sale. But Apple has determined that only 1st generation AirPods Pro models are eligible. Read on for all the details.
If your AirPods Pro 1st Gen don't have noise cancellation, bass drop out, crackling and static, or background audio gets louder, AirPods may be covering these issues. review.
The AirPods Pro charging case is not part of the service program, only the headphones. And the 1st generation AirPods Pro recall is active for “3 years after the device was first sold at retail.” This was changed after the program initially covered affected AirPods Pro for 2 years.
It may be helpful to check your receipt to find out when you first bought your AirPods Pro, but that won't be the only factor that determines your eligibility.
AirPods Pro Review: How to Check Replacement Eligibility
Check Serial Number for AirPods Pro 1st Recall generation is not provided, so if you see any of the following issues with AirPods Pro 1st Gen:
- Crackling or static sounds that get louder in noisy environments, when exercising, or during talking on the phone
- active noise cancellation is not working properly, such as missing bass or boosting background sounds like street or airplane noise.
- Call or contact Apple Support – 800.APL.CARE in the US
- Make an appointment at your local Apple Store
- Or contact an authorized Apple Store. Service Provider
Apple emphasizes that “Your AirPods Pro will be reviewed prior to providing any service to ensure they are eligible for this program.” AirPods Pro (left, right, or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and cannot be replaced.”
Apple also states that “Affected devices were manufactured prior to October 2020.” Please be aware that defective models may have been sold after this date and the recall period is 3 years from original retail sale, which means eligible AirPods Pro will be covered until 2023 and possibly beyond.
The AirPods Pro recall program is available to customers worldwide, but does not extend the warranty.
Try to get your AirPods repaired even if you don't qualify
If it turns out you don't qualify for a recall AirPods Pro, try these 4 tips to fix your headphones:
- Double check the battery AirPods and AirPods cases
- Place both AirPods in the case and open the lid next to iPhone to see battery status. li>
- Check Bluetooth on your iPhone to see if it's turned off
- iPhone Settings app > Bluetooth > make sure the switch is green.
- Clean speaker and microphone grilles
- Read our step-by-step instructions on how to clean your AirPods  ;and AirPods Pro
- If your AirPods won't connect or still have audio issues, reset them
- How to reset your AirPods and AirPods Pro
If one of your AirPods runs out of battery, Apple charges $49 to replace it. (for the earphone). Typically, these are the new AirPods you get with them, not a battery replacement for your existing one.
Thank you for reading our guide on how to check your AirPods Pro review!
Read more 9to5Mac guides:
- How to clean dirty AirPods Pro and charging case
- What to do with old and dying AirPods: recycle, replace and sell
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